Privacy Policy

Professional Painting Brisbane Pty Ltd

ABN: 38 685 091 052

Effective date: 07 July 2026

Professional Painting Brisbane ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you contact us — including through our enquiry and quote forms on Facebook and Instagram (Meta Lead Forms), our website, phone or email — in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What personal information we collect

When you request a quote or get in touch, we may collect:

  • Your name
  • Your email address
  • Your phone number
  • Your suburb or property location
  • Details you give us about the painting work you're after (for example, interior/exterior, property type, timing)

We only collect information that is reasonably necessary to respond to your enquiry and provide our services.

How we collect it

We collect personal information directly from you when you:

  • Submit an enquiry or quote request through a Meta Lead Form on our Facebook or Instagram ads
  • Fill in a form or contact us through our website
  • Call, email or message us

When you submit a Meta Lead Form, Meta (Facebook/Instagram) collects that information on our behalf and passes it to us. Meta's own handling of your data is governed by [Meta's Privacy Policy](https://www.facebook.com/privacy/policy).

Why we collect it and how we use it

We use your personal information to:

  • Contact you about your enquiry and arrange a quote
  • Provide and carry out our painting services
  • Respond to your questions and keep you updated about your job
  • Keep records of our dealings with you

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Who we share it with

We may share your personal information with:

  • Trusted service providers who help us run our business (for example, email and lead-management tools, and scheduling or quoting software), only so they can perform services for us
  • Meta, as the platform through which lead enquiries are collected

Some of these providers may store or process data outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

How we store and protect your information

We take reasonable steps to keep your personal information secure and to protect it from misuse, loss, and unauthorised access. We keep it only for as long as we need it for the purposes described above, or as required by law.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it's wrong. To do so, contact us using the details below. We'll respond within a reasonable time.

Complaints

If you have a concern about how we've handled your personal information, please contact us first and we'll do our best to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at [www.oaic.gov.au](https://www.oaic.gov.au).

Cookies and website analytics

Our website may use cookies and similar technologies to help it work properly and to understand how visitors use it. You can control cookies through your browser settings.

Contact us

If you have any questions about this Privacy Policy or your personal information, contact us:

  • Email: service@ppms.com.au
  • Business address: 28 Ferrett St, Sadliers Crossing QLD 4305, Australia

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the effective date shown at the top.